Universidad Católica Boliviana "San Pablo"

Rate the following customer services 1 2 3 4 5 1 Very poor P14 Booking assistance 2 Poor P15 Check In / Check out service 3 Regular P16 Lobby staff services 4 Good P17 Cleaning staff services 5 Very good Rate the following customer services 1 2 3 4 5 1 Very poor P14 Booking assistance 2 Poor P15 Check In / Check out service 3 Regular P16 Lobby staff services 4 Good P17 Cleaning staff services 5 Very good P18 How would you rate your stay at the Hotel Viru Viru? 1 Very Poor 2 Poor 3 Regular 4 Good 5 Very Good P19 If you had any complaint, was it treated successfully? 1 Yes 2 No 3 N/A P20 Do you think the staff is properly trained? 1 Completely Disagree 2 Disagree 3 Indifferent 4 Agree 5 Completely Agree POSITIONING P21 By what means did you hear of Hotel Viru Viru? 1 Internet 2 Travel agency 3 Friendship/ Family 4 Other P22 What elements do you consider differentiate Hotel Viru Viru from the rest? 1 Trained staff 2 Service quality 3 Market experience 4 How it reaches the customer 5 Image