Universidad Católica Boliviana "San Pablo"

ABSTRACT The objective of the present project is the elaboration of a knowledge management model of the oriented knowledge for the making of decisions in order to improve the efficiency and effectiveness of the operations in YPFB PETROANDINA S.A.M in the city of Santa Cruz de la Sierra. For the elaboration of this model, a diagnosis of the present situation of YPFB PETROANDINA S.A.M. was carried out, the types of models of other oil companies were investigated and the knowledge management models by experts were analyzed with the purpose of determining better practices that could be applied in the company. To deepen into the YPFB PETROANDINA S.A.M. situation, surveys of functionaries and interviews to suppliers were performed and the observation of the Sistema Integrado Arquetipo was also carried out, This way important information for the design of the model was obtained. For the design of the model three important factors were established: culture, technology and person. The culture must allow to perceive the management knowledge as something that is everybody's responsibility and that it contributes to the growth of the business. The technology must facilitate the communication and the sharing among all functionaries, and the person must count with the necessary competency for the management of this knowledge.